Refund Policy

When a refund is due

A refund is due when a booking is cancelled within the free-cancellation window set out in our Cancellation Policy, or where we are unable to honour a confirmed booking.

How refunds are returned

Refunds are made to the original payment method. Bank or card refunds cannot be redirected to a different account.

Where payment was made in cash at the property, the refund is made by bank transfer to an account in the guest's name.

Timelines

Approved refunds are initiated within 3 working days of the cancellation being acknowledged. Depending on your bank, the credit usually appears within 7 to 10 working days of being initiated.

Delays beyond that are almost always at the banking end. If a refund has not reached you after 10 working days, contact us with your booking reference and we will trace it.

Deductions

Where a cancellation falls inside a chargeable window, the applicable charge is deducted and the balance refunded. Any bank or payment-gateway charge already incurred may also be deducted.

Taxes already remitted to the government are refunded in accordance with the applicable rules.

Bookings made through travel sites

If you paid MakeMyTrip or another travel website, the refund is processed by that platform under their terms. We cannot refund a payment we did not receive.

Disputes

If you believe a charge or deduction is wrong, write to us with your booking reference. We will review and respond within 7 working days.

Contact us about this policy

Shubham Hotels · reservations +91 97760 96999

Hotel Shubham Beach — Chakratirtha (C.T.) Road, Puri 752001, Odisha · +91 97760 87888 · [email protected]

Hotel Shubham — Bisra Road, Rourkela 769001, Odisha · +91 97760 92999 · [email protected]